Frequently Asked Questions

Usually, the easiest way to get a quote is to find your product on our site, sign in and select your product and imprint options on our website. This will provide you with a quick price in most cases.

If you have any questions, or if you would like assistance in finding a product, please email us call us at 1-800-989-2181, or chat with us now!

If you are not yet ready to place an order, an Account Manager will happily provide you with an accurate quote. Simply contact us with the product number, quantity desired, type of artwork needed on your product, shipping destination and date your product is needed for delivery. We will provide you with an accurate quote within four business hours.

An Account Manager can be contacted via phone, email or live chat from any page of our website.

If you need a quote during our business hours, your best option is to speak with one of our printing experts. Call us 1-800-989-2181 option 1 or chat with us now!

For large quotes (estimated $5,000+ total), you may use our Volume Order Request Form.

PrintGlobe offers a variety of flexible payment options that are specifically designed to fit the needs of your business. We accept: Visa, MasterCard, Discover, American Express credit cards, and personal or company check.

If you meet our requirements, we may also be able to establish a PrintGlobe line of credit for you, or accept a Purchase Order. Please see the Credit Policy page for more information on paying by Purchase Order or line of credit.

International orders must be prepaid by wire transfer.

With more than 75,000 customers, PrintGlobe has the preferred pricing and extensive capabilities our competitors can't beat. We would love to match any advertised online price.

We try to produce your order in the exact quantity ordered but this is not always possible due to custom manufacturing and quality control efforts. Per industry standards, we reserve the right to ship and subsequently bill or credit your charge card or account for up to 10% over or under the quantity ordered.

If you are ordering an item that requires an exact quantity, we can accommodate this need. For exact quantity orders, there may be a small charge for this service. WE WILL QUOTE FOR EXACT QUANTITY ORDERS ONLY WHEN SPECIFICALLY REQUESTED BEFORE THE ORDER IS PLACED. If you are placing an order on our website, please indicate your preference for an exact quantity in the 'Delivery Instructions' step of the online process.

Once your order is complete, we will bill or credit your charge card or account per the actual quantity shipped. If you have further questions or comments about Exact Quantity Orders, please contact your Dedicated Account Manager.

PrintGlobe understands that change is inevitable. In the event that you need to change or even cancel your order, we will strive to do our best to help you.

Your costs will be limited to the costs incurred at the time you cancel your order.

If your order is already in production, we cannot guarantee we can stop or change it. If production has already begun, you will be charged the original amount quoted for your order. We will however, make every attempt to cease production in a manner which would save as much expense as possible. We will keep you notified of any charges that will be incurred in these instances.

Our print facilities will typically keep your artwork available on file for twelve months. If your art is on file and you want to reorder the same product with the same artwork, you may be charged a reduced set up charge or in some cases you may not be charged for a set up at all and your invoice will be adjusted accordingly. To process a re-order, simply call our Sales Team at (800) 989-2181.

We are usually able to happily accommodate rush orders but these are evaluated on a case-by-case basis. If you have a specific in-hands date for an order, please make sure to let us know on the customize page.

If you have any questions at all about whether or not your date can be met, contacting us by email, by phone 800-989-2181, or via live chat.

Each product on our site lists the minimum quantity required for custom printing. For many items we may be able to print less than the standard advertised minimum. There may be additional charges to do so. Please contact us by email, by phone 800-989-2181, or via live chat if you have any questions.

Our site only shows some of our most popular products and we are adding new products to our site all the time. If you need a price on something you cannot find on the site, contact us by email, by phone 800-989-2181, or via live chat. Our Account Managers can give you an estimate on your custom printing project.

To see an actual sample of your artwork imprinted on the product is only available with certain products. The price ranges from $50 to several hundred dollars, and will increase the production time of your order. If you have concerns about your imprint or the product, these are highly recommended.

Due to the time and cost involved with printing a sample directly on the product, we do NOT do this as a standard practice. Our goal is to get your product to you printed correctly, quickly, and economically. Our standard procedure is to email you a PDF (Adobe Portable Document Format) for your approval before we begin production. This works for most people, because it keeps costs down, can be done quickly, and allows them to see how their design will look in the printable area of the product.

Once you place an order at PrintGlobe, it will be entered into our system and your credit card will be charged for the cost of printing the product, set-up fees, and any design time or rush charges discussed at the time of order. Shortly after your job ships, we will charge your credit card a second time for (i) additional approved charges that have come up during the process, such as overage of product shipped, extra design time, rush charges, etc., and (ii) shipping and handling. In some cases, a refund to your credit card is appropriate and will be handled accordingly.

You will receive an email each time your credit card is processed detailing the charges. Shipping and handling charges do not necessarily represent shipping rates charged by our shippers and may include handling charges levied by PrintGlobe. Once the charges are complete and your job has been closed and finalized in accounting, a copy of the invoice for your order will be e-mailed to you.

Product samples decorated with a random imprint are available to purchase at the cost of the item being requested, plus $10.00 for ground shipping and handling. Please note that samples ship UPS Ground by default. Contact us if you require expedited shipping on a sample order. If an adjustment in shipping method or production rushes are required, additional charges may apply.

Your account will be credited the amount of the sample if you place a full order with us within 30 days. Shipping costs are not included.

To see an actual printed proof of your artwork imprinted on the product is only available with certain products. The price ranges from $50 to several hundred dollars, and will increase the production time of your order. If you have concerns about your imprint or the product, these are highly recommended. Our standard procedure is to email you a PDF (Adobe Portable Document Format) for your approval before we begin production.

PrintGlobe is required by law to collect all applicable sales tax for any state, counties and cities in which we have associates or affiliates. PrintGlobe reserves the right to change our sales tax policy at any time, in accordance with sales tax laws.

Companies, individuals and organizations who are exempt from sales tax should provide us with a resale certificate via email to your Dedicated Account Manager.

We ship UPS or FedEx Ground unless you advise us to ship your products differently. Since many of our products are bulky and heavy, UPS and FedEx Ground are our most convenient and cost-effective options. Some larger orders will be shipped by trucking line. Sometimes there is an additional charge for special packaging considerations. If requested, we will provide an exact dollar amount for your approval before your order is placed into production.

The customer must request a shipping estimate in advance of placing an order to have recourse to dispute the final shipping charges.

Due to daily changes in freight surcharges, PrintGlobe reserves the right to charge up to 10% above and beyond the estimated amount given by a Dedicated Account Manager.

Shortly after your job ships, we will charge your credit card a second time for (i) additional approved charges that have come up during the process, such as overage of product shipped, extra design time, rush charges, etc., and (ii) shipping and handling. In some cases, a refund to your credit card is appropriate and will be handled accordingly. You will receive an email both times your credit card is processed detailing the charges. Shipping and handling charges do not necessarily represent shipping rates charged by our shippers and may include handling charges levied by PrintGlobe. Once the charges are complete and your job has been closed and finalized in accounting, a copy of the invoice for your order will be e-mailed to you.

PrintGlobe and its manufacturers use 3rd party shipping carriers and will charge the customer shipping and handling charges to fulfill and ship the final product per agreed timeframes. PrintGlobe does not provide shipping estimates up front when quoting print projects unless requested by the customer. The customer is solely responsible for paying for all shipping and handling charges related to orders placed with PrintGlobe. PrintGlobe will not offer discounts or refunds of shipping and handling charges, so long as PrintGlobe received specific instructions or approval for using a particular shipping method and a shipping destination. The customer must request a shipping estimate in advance of placing an order to have recourse to dispute the final shipping charges.

Due to daily changes in freight surcharges, PrintGlobe reserves the right to charge up to 10% above and beyond the estimated amount given by a Dedicated Account Manager.

PrintGlobe welcomes International orders but special considerations are required. It is recommended that you speak directly with your Dedicated Account Manager before placing an International Order. International orders cannot be billed to a customer’s shipping account and will be shipped on PrintGlobe’s freight account. All shipping charges will be prepaid at the time of purchase.

Your goods will be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility as we have no control over these charges and cannot predict what they may be. Please note that any and all customs fees and import duties will be charged to your credit card per our Two-Part Billing Policy, after delivery.

International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Due to the number of variables affecting delivery time, PrintGlobe does not offer guaranteed delivery dates for international shipments. PrintGlobe is not responsible for shipping delays or loss of goods caused by the carrier, customs departments, or any other outside influence.

All merchandise becomes the property of the purchaser at the time of shipment.

When ordering from PrintGlobe, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Some products in certain categories cannot be shipped to some countries. It is the purchaser’s responsibility to ensure that the items being ordered can be shipped to the destination country.

If you need to return a product to PrintGlobe, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers.

These terms are subject to change at our discretion and without advance notice.

You’ll get an e-mail from your Dedicated Account Manager within 4 business hours after you place your order. Let them know you would like to ship on your own UPS/FedEx account and they’ll be happy to help and will adjust your total price accordingly. You can also call 800-989-2181 to speak to your Account Manager and we will help you place your order.

In the promotional product industry, it can be easy to confuse bumper stickers, decals, stickers, labels and clings. These terms are often used interchangeably. For our usage, all of our stickers and decals include an adhesive to provide a more secure bond except those that have the word “Cling” in the product name. The clings do not include an adhesive, and “stick” to windows through their static properties. We do offer “transparent” decals and “transparent” clings.

You can read more in this PDF.

Often times, a white underlay will need to be printed beneath your artwork in order for the color to be vibrant.

When ink is imprinted on a transparent decal or cling, the ink is translucent enough that it may still appear partially clear when printed. The color may look vibrant when it is on the white backer sheet it comes affixed to, but once placed on glass the imprint can be difficult to see.

It is recommended that if a decal or cling is going to be placed on a car window, that a white underlay be used to make the ink color more opaque and visible. The white underlay needed is billed as an additional imprint color.

We offer a wide variety of hand fans ranging from economy single-sided, one-color fans to full color, double-sided fans. Please be aware that with many fans the handle is attached to the back of the fan, which should be accounted for when designing your artwork. If you art requires adjustment, our Art Department can usually do so for a minimal charge.

The product page for the hand fans should include a downloadable template which will help you to make proper allowance for the handle. If you find a product that does not have an available template, contact us by email, by phone 800-989-2181, or via live chat and we can provide one for you.

For most promotional products, the preferred formats are vector .eps, .pdf, or Illustrator .ai files. For best results, fonts should either be converted to outlines or included with your artwork to guarantee exact reproduction.

For most full-color and/or paper products such as hand fans, business cards, brochures, etc., high-resolution raster files will print well. Preferred file formats are .tif and Photoshop .psd files. High resolution is typically defined as 300 dots per inch at the printed size.

Our Art Department can convert non-printable/low resolution files into a high quality print, so don’t be worried if you don’t have exactly what is needed.

Please consult your Account Representative if you have questions about a specific file format or product.

Most files can be uploaded when you place your order or can be emailed to your Account Representative. For larger files (>10 megabytes), it is best to compress them into a .zip file and upload via our web-based FTP.

For files larger than 200 megabytes, please consult your Account Representative.

For most of our products, standard colors are available at a lower cost that matching your specific PMS color. Some products will print with one matched PMS color at the same cost as a standard color.

The standard colors available will vary from product to product. These colors (and their corresponding PMS number) are displayed on the product page.

Consult with your Account Manager if you need help deciding between using a standard color or a PMS match.

For most promotional products, the preferred formats are vector .eps, .pdf, or Illustrator .ai files. For best results, fonts should either be converted to outlines or included with your artwork to guarantee exact reproduction.

For most full-color and/or paper products such as hand fans, business cards, brochures, etc., high-resolution raster files will print well. Preferred file formats are .tif and Photoshop .psd files. High resolution is typically defined as 300 dots per inch at the printed size.

Our Art Department can convert non-printable/low resolution files into a high quality print, so don’t be worried if you don’t have exactly what is needed. Consult your Account Representative if you have questions about a specific file format or product.

Please note that we are unable to open MS Publisher files and they are not suitable for printing. Save them as a high-resolution 300 dpi .pdf.

We have a huge library of fonts to choose from; these are just a small sample of commonly used type styles. Let us know what you need and we either have it or can find it.