Frequently Asked Questions

Date of Last Revision: February 8, 2016

Q. I don't understand one of your printing terms, how do I find out what it means?

A. Look under our glossary. You can find the meaning to many of our terms there.

Q. Are rush orders available?

A. Often we are able to accommodate rush orders but these are evaluated on a case-by-case basis. If you have a specific inhand date for an order, please make sure to let us know. You can Email us or call 800-989-2181.

Q. Can I order fewer pieces of an item than what's priced on the site?

A. Each product lists the minimum quantity required for custom printing. For some items we may be able to print less than the standard advertised minimum and there may be additional charges to do so, please contact Customer Service for details.

Q. Can I see a proof of my product printed with my artwork before production begins?

A. To see an actual sample of your artwork imprinted on the product is only available with certain products. The price ranges from $50 to several hundred dollars, and will increase the production time of your order. If you have concerns about your imprint or the product, these are highly recommended.

Due to the time and cost involved with printing a sample directly on the product, we do NOT do this as a standard practice. Our goal is to get your product to you printed correctly, quickly, and economically. Our standard procedure is to email you a PDF (Adobe Portable Document Format) for your approval before we begin production. This works for most people, because it keeps costs down, can be done quickly, and allows them to see how their design will look in the printable area of the product.

Q. Can I provide the artwork in a digital format?

A. Yes. The best formats for us to receive are EPS (Encapsulated PostScript) or AI (Adobe Illustrator) files in vector format. All fonts must be converted to curves, paths or outlines. High resolution TIFs may also be acceptable, but we don't recommend sending us any text as a TIF. Pixelated files such as TIF, BMP, JPG, GIF and PNG are usually not appropriate for print jobs that require printing in spot colors because they can't separate properly for printing.

Click here for more information concerning the differences between vector graphics and raster images (bitmaps).

Q. What if I can only provide a JPG or GIF?

A. You can email us the file and we can check it out for you. If it's not usable, we can often give an estimate on what it would take to recreate the artwork in a suitable program such as Adobe Illustrator.

Q. Can I email you the artwork?

A. Yes. Please don't email files larger than 10 megabytes. If your files are larger than 10 megabytes, you can upload them via our FTP. Please name your files appropriately so they can be easily identified and inform your Account Manager of the file names.

Q. Do you have templates available for your products that I can download?

A. Each product has its own specific available printing dimensions, or its ?Imprint Area?. Product templates and die-lines for most of our items are available upon request. Please contact Customer Service for more information.

Q. What file format are the templates?

A. The templates are in PDF or Adobe Illustrator (.ai). These files can be opened with Illustrator or Acrobat.

Q. What if I don't have camera-ready art or a computer file?

A. We have an exceptional design staff that can prepare your custom artwork just for you. Or you can choose a font from our catalog of fonts and tell us what you want printed on your order. Typesetting is free. You can provide this information when you submit your order. Custom design is billed at $85 per hour.

Q. What if I want a price on a product that I can't find on your site?

A. Our site only shows some of our most popular products. And we're adding new products to our site all the time. If you want a price on something you can't find on the site call our Customer Service Team (1-800-989-2181) or fill out and submit the Quotes form for a custom estimate on your next printing project, including your more traditional projects such as brochures and business cards. We do it all.

Q. How much will I be charged for shipping?

A. We ship UPS or FedEx Ground unless you advise us to ship your products differently. Since many of our products are bulky and heavy, UPS and FedEx Ground are our most convenient and cost-effective options. Some larger orders will be shipped by trucking line. Sometimes there is an additional charge for special packaging considerations. If requested, we will provide an exact dollar amount for your approval before your order is placed into production.

The customer must request a shipping estimate in advance of placing an order to have recourse to dispute the final shipping charges.

Due to daily changes in freight surcharges, PrintGlobe reserves the right to charge up to 10% above and beyond the estimated amount given by a Dedicated Account Manager.

Shortly after your job ships, we will charge your credit card a second time for (i) additional approved charges that have come up during the process, such as overage of product shipped, extra design time, rush charges, etc., and (ii) shipping and handling. In some cases, a refund to your credit card is appropriate and will be handled accordingly. You will receive an email both times your credit card is processed detailing the charges. Shipping and handling charges do not necessarily represent shipping rates charged by our shippers and may include handling charges levied by PrintGlobe. Once the charges are complete and your job has been closed and finalized in accounting, a copy of the invoice for your order will be e-mailed to you.

Q. Will I need to pay sales tax on my order?

A. PrintGlobe is required by law to collect all applicable sales tax for any state, counties and cities in which we have associates or affiliates. PrintGlobe reserves the right to change our sales tax policy at any time, in accordance with sales tax laws.

Companies, individuals and organizations who are exempt from sales tax should provide us with a resale certificate by fax to 512-454-6704 or via email to your Dedicated Account Manager.

Q. What do I need to know about printing multiple colors?

A. When printing more than one color, there are a couple considerations to keep in mind. Some print methods do a better job than others of "registering" or lining up the imprint colors to each other. Promotional products are printed in a variety of ways, such as pad printed, screen printed, or by letterpress. With any of these methods imprint colors can move as much as 1/8" in position and compared with other imprint colors. Some products, such as balloons and plastic bags, may even require a significant gap between imprint colors.

Often we can help compensate by "trapping" or "overprinting" the imprint colors.

A "trap" is when a printer spreads a color so that the different colors overlap just a bit. That way if one color moves during printing, you don't end up with the surface color showing through.

Another method used to compensate for color registration is to "overprint". Often the darker color can be printed right over the top of the lighter color, avoiding registration issues.

Where the colors overlap you may notice some color variations in the imprint colors. Some colors are less noticeable. Some may be quite noticeable.

There's no way to exactly "butt" the colors up to each other and guarantee perfect color registration. The amount of trapping and overprinting required by any specific product varies. If you have questions or concerns, please contact our Customer Service about your specific art and product ordered.

Q. What's the difference between a decal and a cling? And what do I need to know about imprinting on a clear material?

A. In the promotional product industry, it can be easy to confuse bumper stickers, decals, stickers, labels and clings. These terms are often used interchangeably. For our usage, all of our stickers and decals include an adhesive to provide a more secure bond except those that have the word “Cling” in the product name. The clings do not include an adhesive, and “stick” to windows through their static properties. We do offer “transparent” decals and “transparent” clings. Click here for more information concerning the differences between these products, and other important information about imprinting on these transparent surfaces.

Satisfied Customers

  • This is my second order with PrintGlobe and I am very pleased all around. The online ordering process is extremely efficient and straight forward. My rep at the company is quick to see my order through and answer any questions that I have. They are in the US and speak my language literally and figuratively and are there to get me what I need. My pieces looked great and I plan on many future projects with this company. Thanks PrintGlobe!

    New York, NY

  • Print Globe really bailed us out! We had a customer who slammed us with a difficult project that we couldn't fulfill in house, and our regular vendor was dragging his feet and couldn't even get us a hard price to tell our customer. Print Globe was able to create a solution for us and our customer and delivered on time and without complaints.

    Hedgehog Solutions, Orem, UT

  • Price. Quality. Service. After 37 years in business, I've finally found a vendor who has all three. Wait! I just thought of one more - Variety. Now how can you beat four-out-of-four? I just love it when a printer makes my designs come to life and the client raves when they receive the final product. Thank you, PrintGlobe.

    Loudmouth Graphics, Santa Monica, CA

  • PrintGlobe was wonderful to work with! We ordered about 2500 custom static window clings from them for our business, and the entire process from start to finish was nothing less of wonderful!

    Pasadena Conservatory of Music, Pasadena, CA

  • Got em! LOVE em! You're the BEST!!! They look awesome... I'm ONE HAPPY CUSTOMER. Right on time too!

    YellowBook, San Diego, CA

  • I really want to thank you again for your quick response to my last minute needs. PrintGlobe is the ONLY call I make for promo items. You Rock.

    Malphrus Construction Company, Inc, Hilton Head Island, SC

  • Tumblers are freakin fantastic!!! We love love love them! You will be hearing more from me in the future!

    Aloft Plano, Plano, TX

  • You are AWESOME!! This order came in late Thursday night and Friday morning!!! Not only was it early but they look marvelous!! Big hit with our employees, they love the flashlights and logo is perfect!!!

    ConAgra Foods, Lakeville, MN

  • Thank You - Thank You - Thank You!!!! You have made my Christmas. This is my present to my entire family!!! They turned out great!!!! I am so glad I found you on the internet.

    Spokane Valley, WA

  • This was my first time to order from PrintGlobe. I was impressed with the customer service and how quickly my order was received, processed, and shipped. I will order from them again!

    Austin, TX