Once you place an order at PrintGlobe, it will be entered into our system, and your credit card will be charged for the cost of printing the product and any design time or rush charges discussed up front. If you are sending a check, please send it to PrintGlobe, Inc., 4115 Freidrich Lane, Ste 200, Austin, TX 78744, Attn: Accounting Dept. We cannot begin working on your job until we have payment or until other plans have been specifically made, in writing, in advance.

When your job ships, shortly thereafter, we receive an accurate cost from the carrier for your product shipping costs. At that time, we will charge your credit card a second time for shipping and any other approved charges that have come up during the process, such as overage of product shipped, design time, rush charges, etc. In some cases, a refund to your credit card is appropriate and will be handled accordingly. You will receive an email both times your credit card is processed detailing the charges. Once the charges are complete and your order has been closed and finalized in accounting, you will be sent a statement detailing the transaction and costs.

If you have concerns or questions about our 2-part billing policy, please contact us.